Return Policy
Most new, unopened merchandise sold by Chuang Ye Electrical Supplies can be returned within 90 days of purchase, unless noted in our Return Policy Exceptions Return Policy Exceptions.
Returns for purchases with valid proof of purchase will be exchanged, refunded in cash, credited to your account or refunded via Chuang Ye Electrical Supplies store credit (“Store Credit”) as determined by Chuang Ye Electrical Supplies. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless noted in our Return Policy Exceptions. Returns for purchases made with a gift card or a Store Credit will be refunded as a Store Credit.
If you’re missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 30 days of purchase.
Original shipping charges will be fully refunded in the event that the return is the result of an error by Chuang Ye Electrical Supplies. Exceptions may apply (including Express Delivery and Major Appliance). Items must be returned with all components for a full refund.
We totally understands that when you place an order from Cyelite.com, you want to receive as soon as possible, and we do our best to make that happen! Most items we sell on our website are shipped within 24 hours of you placing an order, and many times even the same day if ordered early enough. Sometimes there are exceptions where product will take longer to process and get out to you. We try and communicate that or contact you once and order has been placed to make you aware. If you have any questions or concerns through, feel free to contact us and we’d be happy to tell you how quickly an order can be shipped. Most of our products are stocked and shipped from manufacturer directly. Some of our products such as Lotus Led & Infinity Green Lighting are stock we have total control which is shipped directly from us. We do everything we could to ensure an order is shipped out as quickly as possible, use an equivalent shipping method if necessary. We ship within 24 hours Zone after we receive your payment, Monday to Friday Weekdays Only. Free Shipping are included if you order $100.00 or more. Product Ship will arrive within 1-5 Days Depending on the Location excluding from weekends. We are closed on the weekend. If you place an order on Friday, it will be out for shipping on the following week (Monday)
Written copies of Chuang Ye Electrical Supplies’s Return Policy will be provided upon request.
RETURN TO STORE We require a valid driver’s license or government-issued photo identification for non-receipted returns and returns generated from purchases made with Store Credits. Chuang Ye Electrical Supplies uses a third-party refund verification system. All returns are subject to verification system approval.
RETURN ONLINE Customer support is also available to help get your UPS return started and is available to help schedule pick up of your return items for your convenience. Call us for assistance at: 1-212-966-2965. Some items cannot be returned online.
Shipping Method Explanation
USPS Priority Mail – USPS Priority Mail is estimated 2-3 business days within United States. The is only applicable for actual transit time, and not factor in order processing time. We will be using USPS as well since they deliver on Saturday, and transit time in most cases is within 2-3 business days. Generally if an order is ready to ship out, we’ll update your order with the tracking # the night before.
UPS Ground Service – Standard 1-5 Business shipping time frame depending on your location. Since we are located in New York City, the closer it is to us, the faster the delivery will be We also have a UPS Ground shipping map displayed below.
Note: We do not ship to Alaska and Hawaii due to very expensive shipping costs. (Sorry), If you do need us to ship it to Alaska or Hawaii, customers are required to pay their own shipping fee depending on the location based on the map shown below.
Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS’s services, that are listed as guaranteed, or will refund your transportation charges. Guaranteed Service is not available in all areas and does not apply to shipments containing a package with an Additional Handling or Large Package surcharge. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at ups.com at the time of shipping. Certain commodities and high value shipments may require additional transit time for customs clearance.
RESTOCK FEE: ALL PRODUCT RETURN WILL SUBJECT TO 15% RESTOCKING FEES. PLEASE REACH OUT TO US.
