Shipping

We offer free ground shipping for specific manufacturers in the 48 continental United States on most orders over $100.00.

Orders for certain large items may be subject to freight charges. CYElite will notify you of any cost before a product is shipped via freight.

If you would like expedited shipping for your order, please contact a sales associate at 347.871.8883. Expedited shipping is an additional charge based on the total weight and dimensions of your orders and is not available on all products.

Shipping fees resulting from additional services, such as indoor delivery or package reorouting, are not covered under CYElite’s free shipping policy.

If you require signature service, please place your order with a sales representative at 347.871.8883. Signature service is not included in our default shipping service, and CYElite cannot be liable for items lost in shipment.

Your product should ship within three weeks of your order, and many products will ship sooner.

If a product is backordered and has a lead time exceeding 60 days, CYElite will notify you and provide 24 hours to cancel the order of the backordered product free of charge.

Shipping outside the continental United States

At this time, CYElite cannot ship products outside of the continental United States.

Sales Tax

CYElite charges sales tax on all orders shipped to New York addresses. Qualified resellers are able to insert a tax exemption number during checkout.

California

• Condor Lighting
• Corbett Lighting/Troy/CSL
• ET2
• Lite Source
• Maxim
• Mica Lamp
• Monte Carlo

New Jersey

• Vibia
• Boutique Design Lighting

Sales tax on orders meeting the criteria above will be charged after a product has shipped.

Customers outside the state of New York are accepting responsibility to pay their own sales or use tax to their state, city or local municipality on any purchase from CYElite.

Order Accuracy

You will receive an order confirmation email with a list of all items ordered. Please check this email to confirm its accuracy and contact us immediately if you have any questions. CYElite is not responsible for items purchased in error and will not assume any cost to exchange items ordered in error.

Changing or Cancelling Your Order

CYElite attempts to process orders as soon as they are submitted, and we cannot accept changes or cancellations for orders that have already been processed.

We cannot guarantee that we will be able to cancel an order after a customer submits an order. However, customers wishing to change or cancel their order may call 347.871.8883 before 5 PM ET on the day of purchase. After 5 PM ET, customers should submit a request via our website [insert the link]. We will confirm all requests for a change or cancellation that are submitted after 5 PM. If you do not receive a confirmation within 24 hours, the request was not received. Please contact us again via phone. We will confirm receipt of your notice within 24 hours on weekdays and 48 hours on weekends.

The following orders cannot be cancelled at any time:

• Individual products under $60
• Orders with an invoice total greater than $2,000 or orders with 10 or more of the same item.
• Custom-made items

If you change your order and the total value falls under $100, you will be charged a $15 shipping fee.

Accepting Shipments

Before accepting a delivery, you are required to inspect each and every box for damaged or missing items. By accepting delivery of a shipment, you acknowledge that the item(s) were received in 100% usable condition and that you have received every item listed on the packing slip. If you are not required to sign for a shipment and you received damaged goods, please contact Customer Service immediately to report the damage.

Refused Deliveries - If the product is refused upon delivery, the standard return policy will not apply. The customer will be responsible for the manufacturer’s restocking fee which may be up to 25% of the purchase price of the item; as well as both initial and return freight charges.

Return options are limited for orders that have been accepted. Any damaged or missing items not noted at the time of delivery must be reported in writing within 5 business days of receiving the shipment through the Contact Us portion of the website or via fax at 212-966-2853.

If you discover damaged products upon opening a shipment and decide not to accept delivery, please contact Customer Service immediately to take appropriate action to resolve the matter. We will respond to your email within 24 hours. A claim will be filed with the carrier to credit your account for the damaged fixture, which we will replace at no cost. If the damaged product is repairable with replacement parts, these parts will be shipped at no cost. CYElite will not be responsible for expedited shipping of any replacement parts or products. If the replacement product is backordered extensively, we will retrieve the damaged product or instruct you to discard it and issue a credit for the item.

For details on returning damaged products without replacement, please see the Returns and Replacements section.

For manufacturers Troy, CSL, Hudson Valley, Sonneman, Corbett and the Minka Group we will offer (1) at no charge replacement for damaged product. Thereafter, any additional defect or damage will result in full credit to the customer’s account.